The difference between satisfactory customer service and Powertek’s service excellence lies in the technical skills and exemplary values of our employees.
It is not surprising that at Powertek, "service excellence" is a result of the technical training and professional development we provide to our employees. We pay attention to technical capabilities, interpersonal skills, service knowledge, and customer knowledge – all critical contributing elements to our success. Through formal, on-the-job training, effective coaching, and strong support for continual learning, Powertek diligently pursues superior customer service.
Powertek encourages employee growth at every level of the organization, and we offer a number of professional development opportunities through our Learning Program.
Powertek offers a generous Tuition Reimbursement Program to help develop employees and further our business goal of service excellence. We provide classroom training at our Centers of Excellence (eCenter) and pay for formal training classes and online courses. We also provide on-the-job training.
Through our Learning Program, we:
Powertek places strong emphasis on ensuring that our employees have industry-recognized professional certifications. To date, more than one-third of our employees have earned such certifications as ITIL Foundation or Practitioner; Project Management Professional (PMP); and Certified Information Systems Security Professional (CISSP) through our Professional Certification Program.
Mentoring at Powertek is an exciting part of our business philosophy. The goal of Powertek’s mentoring program is for our employees to gain insight and advice from our managers, technical subject matter experts, and top leaders through mentoring and shadowing relationships that help transfer the knowledge and expertise of our experienced workforce.
Our PowerTrack Program is the core foundation for management and leadership development at Powertek. Employees apply to participate in this management and leadership learning program to achieve their goals of becoming leaders and managers at Powertek.
Our program includes: