The TSS troubleshoots systems Sun UNIX servers in response to customers' comments and phone calls. Where possible, resolves the problem over the telephone, by communicating directly with the customer, and by dialing into the remote site, if necessary.

The TSS will effectively researches problem areas and provides solutions to reported problems.  This may require extensive contact with third party vendors and other support contractors.

The TSS records, reports, and completes trouble tickets utilizing a Help Desk application (currently CA Service Desk).

The TSS provides end-user support to software applications that support the UI program at the National, Regional, and State levels in an UNIX environment.

The TSS works closely with OUI Federal Liaisons or Technical Team Leaders during all phases of the software life cycle.

The TSS develops a working knowledge of: Sun's Solaris Operating System, OUI in-house developed and supported applications, commercial software products for UNIX­ based systems (e.g., Informix), commercial products used to integrate PCs into a UNIX network (e.g., SSH client software packages), UNIX-based communications protocols and e-mail utilities, and various hardware components (e.g., printers, modems, terminals) that are integrated into the State’s computer environments.

The TSS integrates and tests new hardware and software components as they are added to the State replicate computer system.