Home
Contact Us Employees Location Site Map
Careers

Senior IT Technician

Job Number: TI-0071

Location: Washington Metro Area

Education: Bachelor's degree in related field

Full Time or Part Time: Full Time

Security Clearance: Public Trust (or ability to obtain)

Basic Experience:
Five years of progressive experience in software or hardware operations, including 3 years of hands-on experience in hardware/software installation and troubleshooting.

Responsibilities:
  • Provide lead level support for service desk/help desk, to include desktop computers and their peripherals, networks, servers, printers, and audio-visual equipment.
  • Respond to requests and provide prompt primary assistance to customers; research unique technical issues and recommend solutions; delegate service desk assignments to other staff based on customer needs; maintain records of calls and written requests for service through the automated tracking system; and prepare periodic reports and summaries as needed.
  • Provide support in computer operations, moving and installing equipment, computer cabling, data entry and verification, media duplication, document control, and software installation.
  • Manage inventory using an automated asset management system.
  • Populate Knowledge Management database.


 
©2010 POWERTEK CORPORATION. ALL RIGHTS RESERVED                                           ISO 9001:2008 REGISTERED | CMMI ML3 RATED                                               POWERTEK IS A WOMAN-OWNED 8(A) COMPANY