Powertek - Innovation

About Powertek

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Creating Superior Customer Value

In light of the many changes that face our world, Powertek implements innovations and best practices that enable us to better serve our customers’ evolving needs. We balance the needs of our customers with technology advances that enhance our service delivery.

Excellence in Innovation

Our Centers of Excellence (eCenter) is a value-added service that supports our customers with innovative technical solutions, process improvement recommendations, and emerging technology research, enabling our customers to provide service delivery excellence to their users.

Our eCenter is staffed with a talented group of experienced and motivated research and development engineers dedicated to leveraging industry best practices and developing innovative solutions to realize quality throughout the Powertek organization. They take a holistic approach that addresses each driver of quality: people, processes, and technology.

Centers of Excellence Missions

eCenter's mission is to advance quality throughout the Powertek organization through the adoption of best practices and innovative approaches.

Customer Care
To provide the highest level of customer care from a company where innovation, best practices, value, and excellence are the standard…making our service delivery the envy of our competitors.

Employee Care
To provide the best place to work by fostering a creative, fun, and rewarding work environment where our employees feel inspired, valued, respected, and motivated to achieve their dreams…making a positive impact on their lives.

Learning Center
To identify and implement industry best practices and innovative methods of learning to ensure that our personnel are world-class leaders and technical experts.

Quality Management
To institutionalize quality management throughout the entire organization to achieve the highest level of customer service.

Emerging Technologies
To identify emerging technologies that maximize our customers’ ability to provide service delivery excellence to their users.

Service Excellence at Powertek means going
beyond delivering
on commitments.
It means doing more than customers expect—
with a willing determination
to achieve results.