 Infrastructure Support
Powertek’s infrastructure support and facilities management solutions provide trained staff and proven processes to ensure that computers, applications, and networks operate efficiently, resulting in increased productivity, maximized availability and performance, improved quality, and reduced costs.
| Our Infrastructure Support Services Include: |
Enterprise Network Support
- Enterprise Network Design and Maintenance
- System and Network Configuration Management
- Network and Performance Monitoring
- Remote Network Access Support (Dial-up, VPN, Blackberry Devices)
- Network and Email Administration
- Enterprise Hardware/Software Installation
- Hardware/Software Inventory Management
- Backup Planning and Execution
- Disaster Recovery Development and Testing
Information Assurance
- Security Audits and Compliance
- Threat Detection, Eradication, and Prevention
- Security Awareness Training
- Security Certification and Accreditation (DITSCAP, NIACAP, and NIST Standards)
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Facilities Management
- 24x7 Mainframe Computer Operations
- Systems Programming
- Telecommunications Support
- Physical Access Security
- Environmental Alarm Monitoring and Response
- Data Security Administration
- Software Licenses Management
- Vendor Management
- Disaster Recovery Development and Testing
Help Desk Operations
- 24x7 Operations
- Tier I, II, and III Support
- Incident Management
- Trend Analysis and Problem Resolution
- Knowledgebase Development
- ITIL and HDI Certified Professional Support
- Help Desk Software Implementation (Remedy, Heat, Magic, Right Now)
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