Powertek - Certifications

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Certifications: Setting High Standards
for Quality of Service Delivery

Powertek is committed to institutionalizing quality management throughout the organization to achieve the highest level of customer service. Powertek's organization and staff hold such industry and technical certifications as ISO, ITIL, PMP, and CMMI. More than 75% of our employees have earned technical and management certifications.

ISO 9001:2008
Powertek received ISO certification in 2005 based on an audit of our Quality Management System (QMS). We undergo comprehensive annual audits to maintain our certification. Developed by the International Organization for Standardization, the ISO 9000 series of standards provides a proven framework for processes that enables an organization to consistently deliver products and services that meet customer requirements.

ISO 9001:2008 enables Powertek to enhance customer satisfaction through:

(1) effective use of our QMS processes
(2) assurance of conformity to requirements
(3) continual improvement of our QMS processes.

Our ISO 9001:2008 registration scope currently covers all services provided to customers by Powertek across the entire company. This certification, in conjunction with our ISO QMS, speaks to the core of our company's quality policy and objectives. Utilizing our QMS, we adhere to established procedures; identify and resolve problems; and continually improve our processes and procedures to ensure that we employ best practices that meet the needs of our customers and employees.

Powertek is committed to providing exceptional technology and management consulting services, with an emphasis on value, quality, security, and performance excellence. We honor our commitment through ongoing improvement of our QMS and processes and adherence to the high quality standards of the International Organization for Standardization.

Powertek employees are trained to follow our defined ISO procedures and make them an integral part of their daily activities, tasks, and responsibilities. Their active participation is essential to ensuring that Powertek continues to be ISO compliant and delivers consistent, reliable, and outstanding quality service to our customers.

Information Technology Infrastructure Library (ITIL)
85% of Powertek employees working in service desk functions are ITIL Practitioner and/or ITIL Foundation certified.

Benefits to Customers

Provides a single point of contact for all customers and users to ensure support and faster restoration of normal services.
Improves communication among IT groups that are used to working in silo units.
Improves customer satisfaction by employing a best practices approach to service support and delivery.
Provides all IT managers with clear key performance indicators (KPIs).
Improves the quality of processes, procedures, and overall IT productivity, minimizing problems when introducing new services into a live environment.

Capability Maturity Model Integration (CMMI)
CMMI is a process improvement approach that provides organizations with the essential elements of effective processes. Powertek's i³ Engineering Division is 100% Maturity Level 3 rated. Our implementation of CMMI practices decreases cost while increasing performance in schedules, productivity, quality, and customer satisfaction.

Benefits to Customers

Provides a systematic approach for defining, using, assessing, and improving those processes that are essential for success in software development and maintenance projects.
Explicitly links management and engineering activities to customer and business objectives through quantitative measurement and analysis.
Enhances visibility into the product development lifecycle.
Helps ensure that products and services meet customer requirements and expectations.
Provides disciplined, consistent, and predictable methods for delivering products/services.

Project Management Professional (PMP)
PMP certification, established by the Project Management Institute (PMI), is one of the most valued and respected credentials in project management. This is why Powertek requires our Program Managers to earn and maintain PMP certification. By obtaining this certification, our Program Managers demonstrate a solid foundation of experience in effectively managing projects and delivering consistent results. Our customers benefit from effective management of cost, schedule, quality, scope, time, and risks.

Benefits to Customers

Deploys project management processes that enable project start-up more quickly and with less effort.
Implements consistent, enterprise-wide project management methodologies that facilitate continual improvement and best practices.
Provides improved project team communications through common processes.
Facilitates consistent and comparable project metrics and visibility to management.

More than 75% of Powertek’s employees have earned technical and management certifications.

85% of our employees working in service desk functions are ITIL Practitioner and/or ITIL Foundation certified.

ISO 9001 Bureau Veritas Certification logo

ISO Quality Policy
Powertek is committed to the principles of providing our customers with information technology and business management support with an emphasis on value, quality, security, and performance excellence. We achieve this goal through implementation and continuous improvement of our quality management system and company-wide dedication to excellence.

Powertek's commitment to providing CMMI level 3 practices assures products and services are delivered with Quality, Integrity, and Innovation.