Powertek is committed to providing exceptional technology and business consulting services, with an emphasis on value, quality, security, and performance excellence. Through our Quality Management System (QMS), we proactively assess project performance and continually improve service delivery and product quality throughout our organization, validating Powertek's commitment as a "process focused" organization. We have successfully aligned our industry quality credentials (i.e., ISO 9001:2008, ISO 20000-1, CMMI Maturity Level 3, and other best practices) to consistently provide repeatable processes.
Our dedication to service excellence is reflected in our industry-recognized certifications and ratings; maintaining these credentials represents a continuing testament of our Executive Management's commitment to quality and customer satisfaction.
Powertek received CMMI Level 3 rating from the Software Engineering Institute (SEI). We earned this CMMI rating through a Standard CMMI Appraisal Method for Process Improvement (SCAMPI) appraisal led by an SEI-authorized lead evaluator from Process Works.
The appraisal involved extensive reviews of Powertek's software development and project management processes, training, and tools. The CMMI Level 3 rating demonstrates that we consistently use best practices, enhancing our ability to design and build systems better, faster, and more cost-effectively.
Benefits to Customers
Powertek received ISO certification in 2005. Our Quality Management System is based on the ISO 9001:2008 framework, allowing our organization to consistently deliver products and services to meet our customer requirements. Our ISO 9001:2008 registration scope currently covers all services provided to customers by Powertek across the entire company. This certification, in conjunction with our ISO QMS, speaks to the core of our company's quality policy and objectives. Utilizing our QMS, we adhere to established procedures; identify and resolve problems; and continually improve our processes and procedures to ensure that we employ best practices that consistently meet the needs of our customers and employees.
Powertek employees are trained to follow our defined ISO procedures and make them an integral part of their daily activities, tasks, and responsibilities. Their active participation is essential to ensuring that we continue to be ISO compliant and deliver consistent, reliable, and outstanding quality service to our customers.
Benefits to Customers
Learn more about ISO 9001:2008
ISO 20000 is the international standard for IT Service Management. It provides requirements for service providers to establish a Service Management System of industry best practices in order to provide superior IT service to customers. Powertek implemented a Service Management System (SMS) aligned with ISO 20000 requirements and received ISO 20000 certification in 2013. We have deployed an integrated process approach that plans, establishes, implements, monitors, reviews, and continually improves the SMS. The Service Management System also aligns with our ISO 9001 Quality Management System and together provides unrivaled quality and service deliverables.
Benefits to Customers
83% of Powertek employees working in service desk functions are ITIL Practitioner and/or ITIL Foundation certified. As a result of our exceptionally skilled and experienced staff, we met 100% of our SLAs.
Benefits to Customers
PMP certification, established by the Project Management Institute (PMI), is one of the most valued and respected credentials in project management. This is why Powertek requires our Program Managers to earn and maintain PMP certification. By obtaining this certification, our Program Managers demonstrate a solid foundation of experience in effectively managing projects and delivering consistent results. Our customers benefit from effective management of cost, schedule, quality, scope, time, and risks.
Benefits to Customers
Powertek is an 8(m) Woman-Owned Small Business
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